Code of Conduct:

As members of Speech Pathology Australia, Mildura Kids Clinic Speech Pathologists are bound by a Code of Conduct.

Fees

A current fee schedule may be obtained by contacting the clinic. Regular visits (fortnightly or so) range between $80 and $95. A proportion of this fee may be rebated by a private health fund where the client has “extras” or ancillary health cover.

Under certain circumstances, a rebate may be available from Medicare for some speech pathology services. You might like to discuss this with your GP.

Making a Complaint

If for whatever reason you are not satisfied with our service, please contact us by telephoning and speaking with one of our reception staff.

If you would like to make your complaint via email you can send it through to Linda Phillips on linda@mildurakidsclinic.com.au 

We can also arrange an appointment for you to meet personally with Linda Phillips (Speech Pathology and Administration issues) or Megan Dalla Santa (Occupational Therapy) to discuss your concerns.

All staff at Mildura Kids Clinic take complaints seriously and aim to resolve them quickly and fairly.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with the HCC:
Please fill out a complaint form online at hcc.vic.gov.au
You can also phone: 1300 582 113 between 9am and 5pm, Monday to Friday.